Guidance
What to do, what not to do, and when to pause — especially when something doesn’t feel right.
How this page helps (and who we are) ▾
This page exists to help you slow down before you click, reply, or worry. It’s not a test, and there’s nothing to “complete” here.
You can use this page to recognize common warning signs, take safe next steps, and decide what you want to do — at your own pace.
CyberSafe Pups was created to protect seniors and families with calm guidance, practical tools, and simple education — without fear, jargon, or pressure.
If Something Feels Off
You don’t need to be “tech-savvy” to trust your instincts. Here are common signs something may be wrong:
- It creates urgency: “Do this now” or “your account will be closed.”
- It pushes secrecy: “Don’t tell anyone” or “keep this private.”
- It triggers fear, guilt, or pressure to act quickly.
- It asks for money, gift cards, crypto, or unusual payments.
- It requests codes, passwords, or personal information.
What To Do
- Pause. Take a breath. You’re allowed to take time.
- Don’t click links or download attachments.
- Don’t reply until you’ve verified who it’s really from.
- Don’t send money or “verification codes.”
- If needed, save a screenshot or the message for reference.
What NOT To Do
- Don’t feel embarrassed — scams target trust, not intelligence.
- Don’t rush, even if someone tries to pressure you.
- Don’t argue with the sender or try to “outsmart” them.
- Don’t share passwords, banking info, or personal IDs.
- Don’t blame yourself for being targeted.
When to Pause Completely
- You feel anxious, overwhelmed, or unsure.
- You’re tired or distracted (that’s when mistakes happen).
- Someone demands immediate action or threatens consequences.
- Your gut says “this is weird.”
If you’d like help deciding what to do next…
Pick the option that feels right. No pressure.